Essentially, the document explains that employees should first run a diagnostics test to see if the customer’s Face ID issues could be resolved with a rear camera repair. If that doesn’t turn out to be the case, the employee should simply perform a whole unit replacement, giving the customer a new phone.
While repairing the rear camera to fix Face ID problems may seem counterintuitive, this isn’t the first time we’ve heard of it. Several users on various support threads have noted that when their rear camera fails, Face ID also fails.
It’s hard to believe today that a Steve Jobs product presentation would be met with indifference, but there was a huge amount of skepticism about Apple’s product announcements back in early 1998. Though there were definitely signs that the company was turning it around, I also recall being summoned to Apple product events where nothing much at all was announced. Regardless, only the editor in chief of Macworld, Andy Gore, even bothered to go to the announcement at the Flint Center that day.
As soon as the event ended, I got a phone call—I was working at home that day—and was told to immediately get in to the office, for an all-hands-on-deck meeting, because Apple had announced a new computer that was going to change everything. I have to give Andy credit—the moment he saw the iMac he knew it was going to be huge. We tore up our magazine issue in the matter of about a day in order to get first word about the iMac out to people in the days before instant Apple news was a thing.
Sometimes, pen and paper just don't cut it. It's easy to forget or lose where you've written down everything you want to get done. On other occasions, it's just impossible to fit everything on one Post-It note.
Thankfully, there are plenty of options when it comes to digital to-do lists. The productivity sections on most app stores are crammed with tools to help you organise your life. There's a real range of to-do software out there: some are feature rich and others are little more than a simple checklist. Whatever your way of working, there's a technology-enabled solution.
The first Mac that I bought with my own money was not the Bondi-blue iMac. (That was the second Mac that I bought.) Instead, it was the low-cost Macintosh LC 630.
This particular Mac included a TV card inside that allowed me to watch over-the-air television. It even came with its own infra-red remote control.
So, all the way back in the mid-90s, I was watching television on an Apple-branded device. Just like I am watching Netflix on an Apple-branded device now in 2018.
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But what I remember too was that the Mac can also display teletext pages. Hence, during this age of dial-ups, where ISP charge internet by the hour, my Mac could reach out to the ether and get news and stocks and weather and (lame) jokes updates. When I was making my public-housing purchase here in Singapore, I was using this teletext machine to find out which units have been purchased by others and which unit was available to me.
I think I've also started a small project to write scripts to extract news and what-nots from the teletext screens. Now, I don't have any evidence that I even attempted doing so, but I remember it wasn't easy (for me).
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A few years later, the TV output developed purple lines that run from the top to the bottom. And that was the end of my first phase of watching-television-on-an-Apple-device days. The machine was still usable as a Mac, of course, but it was less cool.
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Thanks for reading.