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The Coming-for-Repairs Edition Monday, September 2, 2019

Ex-Apple Store Employees Reveal The Biggest Mistakes Customers Make At The Genius Bar, by Lisa Eadicicco, Business Insider

According to several former employees and one current worker, there are certain things customers do — or don't do — that can make their jobs more challenging.

Here's a look at some of the most common mistakes people make when coming in for repairs, based on interviews with several people who have worked at the Apple Store.

Hey, Apple – The Activity App Needs Rest Days Like Right Now, by Ged Maheux

The longer my streak continues, the more pressure there is not to break it. It can be so stressful in fact, some people have come up with clever hacks to work around breaking streaks. Contrary to what the folks on Apple’s Activity team may tell you, this isn’t actually healthy. It’s important to give your body (and mind) a break to recover and rebuild every now and then. Which is why iOS desperately needs to build in the concept of rest days into its Activity app.

iOS 13 Code Suggests Apple Testing AR Headset With 'StarBoard' Mode, 'Garta' Codename, And More, by Joe Rossignol, MacRumors

Internal builds of iOS 13 include a "STARTester" app that can switch in and out of a head-mounted mode, presumably to replicate the functionality of an augmented reality headset on an iPhone for testing purposes. There are two head-mounted states for testing, including "worn" and "held."

There is also an internal README file in iOS 13 that describes a "StarBoard" system shell for stereo AR-enabled apps, which implies a headset of some kind. The file also suggests Apple is developing an augmented reality device codenamed "Garta," possibly as one of several prototypes under the "T288" umbrella.

Stuff

Burberry And Apple Want To Improve Brand-client Relations, by Maghan McDowell, Vogue Business

Burberry has partnered with Apple on a service called “R Message” that lets sales associates text clients to extend in-store and omnichannel services.

Develop

Multiply Your Time, by Allen Pike

Next time you’re cleaning up your todos, considering a new goal or theme, or just feeling over-busy, consider how you can be multiplying your time. What things, once done, will have an impact that pays off for years?

I Tried Emailing Like A CEO And Quite Frankly, It Made My Life Better, by Katie Notopoulos, BuzzFeed

I emailed Mark Cuban, owner of the Dallas Mavericks and star of TV’s Shark Tank, because he is known for responding right away to anyone who emails him, and because now I can give this story the headline, “Mark Cuban’s Advice About Email” for LinkedIn. I wanted to know, did you always email this way, or did you only start once you became the boss? His answer (over email): “Yes.” I’m going to assume the yes was to the first part of the question and he skimmed over part two.

He also says he doesn’t worry about coming off as rude. Of all the things I envy Mark Cuban for — his millions, getting to hang with sports players — not worrying about being rude over email is probably the thing I envy most. Imagine being so free from social anxiety! Good lord.

Bottom of the Page

One of the things that I am never satisfied: the arrangement of apps on my iPhone's Springboard. However, on my Mac, I just order all my apps alphabetically and call it a day.

I suspect this boils down to how I switch apps. On my Mac, I almost always use my keyboard, either via the Cmd-Tab command, or by typing the name of the app into Spotlight. On my iPhone, I don't use the keyboard but hunt-and-peck on the app icon instead. Perhaps this is why the icon arrangement is important to me, and I can never find an ideal arrangement.

One thing is clear though, on both my iPhone and my Mac: apps can only be on the phone's first screen or on the Mac's dock when I need to use the app at least once a day.

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Thanks for reading.