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The Problem-Troubleshoot Edition Thursday, December 14, 2023

Apple Self Service Repair Adds Remote Diagnostics And Supports New Devices, by Adam Engst, TidBITS

Apple announced that it has expanded its Self Service Repair program with a new remote diagnostic tool that enables users to troubleshoot problems with iPhones and Macs with Apple silicon. In addition, Apple extended Self Service Repair support to the iPhone 15 lineup and Macs powered by the M2 family of chips. Self Service Repair is now available in 24 additional European countries, bringing the overall support count to 35 Apple products in 33 countries and 24 languages.

Apple Collecting Data To Improve Augmented Reality Location Accuracy In Maps, by Juli Clover

When using augmented reality features in Maps, including immersive walking directions or the refine location option, Apple collects information on "feature points" that represent the shape and appearance of stationary objects like buildings. The data does not include photos or images, and the feature points collected are not readable by a person.

[...]

The comparison between the feature points and the ‌Apple Maps‌ reference data allows Maps to pinpoint a user location and provide detailed walking directions with AR context.

Stuff

Apple’s Journal App: Journaling For All?, by Niléane, MacStories

The design and the interface of the Journal app are welcoming, easy to understand, and the proactive suggestions truly make a difference in overcoming the usual obstacles people can face when getting started. This is where Apple’s Journal app is already excelling, despite its shortcomings.

Apple Now Selling Standalone USB-C AirPods Pro Case For $99, by Juli Clover, MacRumors

Apple today began selling a MagSafe USB-C AirPods Pro 2 Case on a standalone basis, allowing customers who own the Lightning charging case to upgrade to USB-C.

The New Pixelmator Pro Update Enables A Full HDR Image Editing Workflow, by Benjamin Mayo, 9to5Mac

The new Pixelmator Pro update, version 3.5, brings full support for HDR image content. With the new Pixelmator, users can shoot HDR photos on their iPhone, edit with HDR layers inside Pixelmator Pro and then export into a variety of standard HDR image formats.

Notes

Apple To Be Hit By EU Antitrust Order In Fight With Spotify - Bloomberg News, by Yuvraj Malik, Reuters

EU authorities are putting the finishing touches to a decision that would prohibit Apple's practice of blocking music services from pushing their users away from App Store to alternative subscription options, the report said, citing people familiar with the investigation.

The decision is slated for early next year and Apple could face a fine of as much as 10% of its annual sales, Bloomberg reported.

Bottom of the Page

I don't think Apple, as a platform owner, can get away with competing with third-party apps and services while collecting the thirty percent from the same third-party apps and services. Among all the stuff that regulators and courts throw at Apple, this is the one that I believe Apple is on the shakiest ground.

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Thanks for reading.